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I can't sign into BBO help!

#141 User is offline   barmar 

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Posted 2019-August-21, 08:35

View PostRobbyJ, on 2019-August-20, 14:12, said:

I haven't been able to login on the new version for over a month. All I get is a pale yellow screen. Old version works fine. Everything else on the net works fine.

What browser version are you using?

#142 User is offline   RobbyJ 

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Posted 2019-August-21, 13:50

View Postbarmar, on 2019-August-21, 08:35, said:

What browser version are you using?

I tried it with both MS Edge & Firefox.
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#143 User is offline   barmar 

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Posted 2019-August-22, 08:45

View PostRobbyJ, on 2019-August-21, 13:50, said:

I tried it with both MS Edge & Firefox.

We're not sure what kind of problem could be affecting both browsers in this way. We can see in our logs that you're downloading the code correctly, getting stuck on the yellow screen means that the JavaScript is crashing before it can display the login screen. If you have an ad blocker, try putting bridgebase.com in the whitelist, it might be interfering somehow.

We've tested the new version extensively with both these browsers, we know it's compatible. IE is where things get iffy.

#144 User is offline   ZolakarML 

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Posted 2020-May-14, 18:35

I am having trouble signing in and when I go to a room, I loose my friends list so I can not find my p. Actually my p was on but it showed p as off line. It was a mess trying to play with flpcon1. It kept showing him off line and I could not save a place for him. We finally got to play together after 1/2 hour trying to connect.
Main problem is loosing friends list when I go to a room.
Thanks,
Marian
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#145 User is offline   mwmoss 

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Posted 2020-June-02, 08:06

I have been logging on to bridge base for months. Today it keeps hanging oin the screen prior to the one with user name and password (BBO loading ..... but nothing happens). I am also getting a text based home page in place of the graphic page I usually get. Help!!!
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#146 User is offline   barmar 

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Posted 2020-June-02, 09:11

View Postmwmoss, on 2020-June-02, 08:06, said:

I have been logging on to bridge base for months. Today it keeps hanging oin the screen prior to the one with user name and password (BBO loading ..... but nothing happens). I am also getting a text based home page in place of the graphic page I usually get. Help!!!

Try clearing your browser cache.

#147 User is offline   Tutor53 

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Posted 2020-August-17, 09:40

I am unable, along with my students to log in to BBO.

I just get a blank page. I use Chrome, but have tried with ie as well.

I live in england
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#148 User is offline   mlepont 

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Posted 2020-August-18, 02:37

I can no longer log on to BBO using the App on both my iPad and my iPhone. I get an error message in a yellow box saying ‘could not load critical file’. Any suggestiions? I am in UK
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#149 User is online   sfi 

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Posted 2020-August-18, 03:29

View Postmlepont, on 2020-August-18, 02:37, said:

I can no longer log on to BBO using the App on both my iPad and my iPhone. I get an error message in a yellow box saying ‘could not load critical file’. Any suggestiions? I am in UK

It's not just you. I have at least five people unable to login via the Apple app, so something has been broken. You can still log on via the web interface (online.bridgebase.com).
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#150 User is offline   sandiem 

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Posted 2020-August-18, 05:24

I have the same problem with my ipad but I can log on with safari rather than the app. Can log on with my iPhone but it says I have not pending directing event when I have 2 loaded. At least my pc and laptop are ok 😀
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#151 User is offline   mad eng 

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Posted 2020-August-18, 06:24

Once again BBO is down this happened yesterday and after 90 minutes it was ok, now I have the same error message “could not load critical file” is the server playing up? As all my other internet apps are working fine.
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#152 User is offline   mlcaj 

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Posted 2020-August-18, 07:12

I have same problem for the last hour. Deleted app. Reinstalled. Same message can’t load critical file. What is the problem? Does BBO respond?
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#153 User is offline   diana_eva 

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Posted 2020-August-18, 15:47

BBO had system problems yesterday and today. Should be fixed now, sorry for the inconvenience.

https://blog.bridgeb.../system-issues/

#154 User is offline   Mike Ekim 

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Posted 2020-August-19, 02:50

Is there a problem with BBO, none of the people we know can sign in to BBO yesterday or today 19 August 2020, we just get a blank page when we try to login.
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#155 User is offline   diana_eva 

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Posted 2020-August-19, 04:32

View PostMike Ekim, on 2020-August-19, 02:50, said:

Is there a problem with BBO, none of the people we know can sign in to BBO yesterday or today 19 August 2020, we just get a blank page when we try to login.


Can you please clear your browser's cache (history) and try again? there were some system problems yesterday, but should be fixed now.

#156 User is offline   dcleal 

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Posted 2020-August-19, 05:33

I can't sign in today on Chrome, Safari is working. Though on Monday, neither worked. The iframe on Chrome appears, sometimes an ad at the left, but nothing on the right. I have cleared cookies to no effect. The Javascript console suggests something's not working right:
Posted Image
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#157 User is offline   diana_eva 

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Posted 2020-August-19, 05:40

View Postdcleal, on 2020-August-19, 05:33, said:

I can't sign in today on Chrome, Safari is working. Though on Monday, neither worked. The iframe on Chrome appears, sometimes an ad at the left, but nothing on the right. I have cleared cookies to no effect. The Javascript console suggests something's not working right:
Posted Image


Thanks for the screenshot. the js error and the other stuff are related to ads, they don't impact the client.

Please clear cache, not just cookies, and try again. The changes we made these past days were related to URLs and https redirects, nothing to do with cookies.

#158 User is offline   dcleal 

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Posted 2020-August-19, 05:51

Minor update: it actually works fine on Ubuntu (Chrome and Firefox). But it's still broken for Chrome on OS/X. For the record, I'm running the same Chrome version on both OSes (84.0.4147.125).
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#159 User is offline   diana_eva 

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Posted 2020-August-19, 06:11

View Postdcleal, on 2020-August-19, 05:51, said:

Minor update: it actually works fine on Ubuntu (Chrome and Firefox). But it's still broken for Chrome on OS/X. For the record, I'm running the same Chrome version on both OSes (84.0.4147.125).


Thanks. Did you clear browser cache for the mac computer? Not cookies, cache.

#160 User is offline   dcleal 

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Posted 2020-August-19, 11:23

View Postdiana_eva, on 2020-August-19, 06:11, said:

Thanks. Did you clear browser cache for the mac computer? Not cookies, cache.


Yes, I did. And again just now. Still not working though.
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