[lbtplayer]

can anyone tell me how to file a complaint against a player using foul language

[aguahombre]

welcome....Yes...lots of posters can. Probaby would help to know the venue involved and jurisdiction, though. On-line? Face to Face?

[RMB1]

lbtplayer, on 2012-January-21, 16:05, said:

can anyone tell me how to file a complaint against a player using foul language

For bad behaviour on Bridge Base Online contact abuse@bridgebase.com

[JustaDummy]

RMB1, on 2012-January-21, 16:30, said:

For bad behaviour on Bridge Base Online contact abuse@bridgebase.com

I tried that yesterday, when I kibbed a player abusing another player. I got an automated message saying that I should reply without changing the subject line, as a spam fitering procedure. I did that. The email bounced. I tried twice, the second time removing the "Re: " which my mail app automatically prefaces the Subject with. It bounced again.

I've sent a copy of the bounce message to postmaster@bridgebase.com but I have no faith that anything will happen. Meanwhile, my message to abuse@ has gone unnoticed…

[inquiry]

JustaDummy, on 2012-February-05, 14:25, said:

I tried that yesterday, when I kibbed a player abusing another player. I got an automated message saying that I should reply without changing the subject line, as a spam fitering procedure. I did that. The email bounced. I tried twice, the second time removing the "Re: " which my mail app automatically prefaces the Subject with. It bounced again.

I've sent a copy of the bounce message to postmaster@bridgebase.com but I have no faith that anything will happen. Meanwhile, my message to abuse@ has gone unnoticed…

You may not hear back from abuse, but every complaint is investigated and should action be taken, you will not be told. While you are playing, if bad language is being used, you can also speak to a yellow. Note, if someone is sending you private chat with bad language, calling a yellow will not help directly, as yellows can't see what is sent to you privately. Second, if the bad language is over, and you call a yellow to your table, he can not see what chat was there before he arrived... even if you can scroll back to see it. However, yellows can still help, as they can speak to the person sending the bad messages, and/or help you report it to abuse, who can check what was said in the past.

[Antrax]

inquiry, if the email bounced it means nobody at abuse@ saw it.

[barmar]

I just sent a test message to abuse, got the validation request, replied to that (with the Re: -- I think it really only cares about the stuff in {...}), and it worked fine (I got an auto-reply saying that a ticket had been opened).

Could you post the bounce message here as well?

[JustaDummy]

barmar, on 2012-February-06, 10:26, said:

I just sent a test message to abuse, got the validation request, replied to that (with the Re: -- I think it really only cares about the stuff in {...}), and it worked fine (I got an auto-reply saying that a ticket had been opened).

Could you post the bounce message here as well?

Sure, and thanks for trying to help! Looking at the error message it denies validity of my email address. Is that because I use "bridgebaseonline" in my email address? I do that to identify sources of spam.
===
This is the mail system at host mail1.bridgebase.com.

I'm sorry to have to inform you that your message could not
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The mail system

<rtv_abuse@rt.bridgebase.com>: Command died with status 255:
"/usr/local/bin/bbocsrt_validate.pl abuse". Command output: Error 9.0
Invalid from field Alistair Thomson <act.bridgebaseonline@gmail.com> at
/usr/local/bin/bbocsrt_validate.pl line 82, <STDIN> line 80.
Reporting-MTA: dns; mail1.bridgebase.com
X-Postfix-Queue-ID: CC24F18075
X-Postfix-Sender: rfc822; act.bridgebaseonline@gmail.com
Arrival-Date: Sat, 4 Feb 2012 21:21:24 -0600 (CST)

Final-Recipient: rfc822; rtv_abuse@rt.bridgebase.com
Original-Recipient: rfc822;rtv_abuse@rt.bridgebase.com
Action: failed
Status: 5.3.0
Diagnostic-Code: x-unix; Error 9.0 Invalid from field Alistair Thomson
<act.bridgebaseonline@gmail.com> at /usr/local/bin/bbocsrt_validate.pl line
82, <STDIN> line 80.

From: Alistair Thomson <act.bridgebaseonline@gmail.com>
Date: February 4, 2012 10:21:16 PM EST
To: rtv_abuse@rt.bridgebase.com
Subject: Re: BBO: Please validate {BBOT#13284110650.233686779932217#TOBB}



On 2012-02-04, at 10:04 PM, Bridge Base Online wrote:


Hello.

This is an automated email from Bridge Base Online in response to your recent email.

Please ignore this email if you have not sent us anything recently.

Please reply to this message to validate your request for support from Bridge Base Online.

When doing so, please do not alter the subject line in any way.

Your reply will not be seen by a human.

Our apologies for this inconvenience.

We receive a tremendous amount of spam, and your cooperation will help us deal with it.


Subject: {BBOT#13284110650.233686779932217#TOBB}

[diana_eva]

I think that is the reason. as far as i know bridgebase address cannot send mails to support / abuse. So i cannot email abuse@bridgebase.com from diana_eva@bridgebase.com

why do you use bridgebase in your email address?

[JustaDummy]

diana_eva, on 2012-February-06, 12:07, said:

I think that is the reason. as far as i know bridgebase address cannot send mails to support / abuse. So i cannot email abuse@bridgebase.com from diana_eva@bridgebase.com

why do you use bridgebase in your email address?

It isn't a bridgebase email address! Why should the system care what appears before the @? That is surely elective on behalf of the owner of the email address.

I do that with all my web affiliations, to identify sources of spam. So if that mailbox gets spam, since I only ever use that email address in connection with BBO, then I can complain to BBO as the source of the spam. I will not change that.

The bottom line: will my notification of abuse get through?

[diana_eva]

I was asking out of curiosity

Not sure what our policy is about using the name bridgebase in various contexts.

[barmar]

I'll check with the other programmers to see if we have a reason for checking this on both sides of the @, and fix it if possible. For now, you can use a different name, e.g. act.bbo.

FYI, the list of things it looks for and rejects are "bridgebase", "daemon", "postmaster", and "root@".

[aguahombre]

As a non-technical type, it seems quite common for spam deterence programs to automatically spam email from usernames which contain the same wording found in the intended recipient's email address. I can send email to myself, but anything else sent from an alleged aguahombre or Waterman goes directly to my Yahoo Spam folder.

[JustaDummy]

barmar, on 2012-February-06, 12:53, said:

I'll check with the other programmers to see if we have a reason for checking this on both sides of the @, and fix it if possible. For now, you can use a different name, e.g. act.bbo.

FYI, the list of things it looks for and rejects are "bridgebase", "daemon", "postmaster", and "root@".

I tried that. I replied to the automated message but changed the sender's email address to another address I use for general emails, and the email bounced, this time because the sender address was not the same as the original recipient address.

I'll have to resend the original abuse report using a more acceptable email address. This sucks, sorry. How can a system send an automated "please reply" message to an email address from which it will not accept a response?

[barmar]

JustaDummy, on 2012-February-06, 13:46, said:

I'll have to resend the original abuse report using a more acceptable email address. This sucks, sorry. How can a system send an automated "please reply" message to an email address from which it will not accept a response?

The initial script checks specifically for @bridgebase.com, the second script isn't as specific. I'll fix them to be consistent with each other.

[JustaDummy]

barmar, on 2012-February-06, 14:04, said:

The initial script checks specifically for @bridgebase.com, the second script isn't as specific. I'll fix them to be consistent with each other.

Thank you

[barmar]

I've fixed both scripts now. If you haven't already resent the abuse mail, you can respond to the validation message now and it should go through.

[JustaDummy]

barmar, on 2012-February-06, 19:10, said:

I've fixed both scripts now. If you haven't already resent the abuse mail, you can respond to the validation message now and it should go through.

Thank you, Barry, that worked.