diana_eva, on 2019-December-02, 17:15, said:
Should we un-yellow him for trolling in the WC, despite no reason related to his actual behaviour with people he is helping? Or should we simply ask him to cut it out with the water cooler stuff because he's a yellow and leave it at that?
That is a decision only you and the other managers of BBO can make Diana. What I am saying is that the posts of a Yellow carry additional weight on BBF and that there is an implicit acceptance of those views in having that status.
Now the truth is that almost all organisations with a certain number of workers have at least one employee that could be described in some way as undesirable. That is particularly problematic for companies that rely on volunteers. In the end, every company has to decide for itself where it draws the line of acceptability. For most that comes down primarily to economic considerations rather than moral ones. If it were me in charge of BBO I would have a social media policy in place for all workers, including volunteers, and stick to that. A warning early on, when Chas_P first started making overtly racist and trolling posts, would probably have taken care of the situation or, if not, at least put you in a firmer position at this point to make the decision.
After a warning, the explicitly racist post I quoted from the "confederate statues" thread would be an obvious stripping of Yellow status. When the previous content has been tolerated, giving the impression that BBO management do not care about racist posts, it is much more difficult. I think at that point the proper response from management should have been to comment publicly that racism from staff is unacceptable and that a warning had been issued. It would have been a clear message. Issuing a warning now carries a different message, that racist posts are acceptable until another poster makes such a fuss that it becomes an issue. That would be a success for John's posting strategy that I think is also inappropriate.
Finally, you stated that "he has not behaved in a discriminatory fashion" but I question whether that can really be discerned. You surely were not monitoring his activities throughout those 10 years. Can you really be certain that he provided the same level of support to Americans by the name of "Ling" or "Sadid" as to "Mary" and "Chuck"? If I were a BBF reader called Mohammed I would probably be most reluctant to contact Chas_P and would wait and message someone else instead. People who live with prejudice all of their lives know that it is usually easier to work around it rather than fight it head on.
The bottom line here is that you have dug this position for yourselves from the previous actions. The line between racist-inspired policies and explicit racism is one that even professional politicians sometimes struggle to navigate so I absolutely understand a cautious approach from BBF moderators in this area. Just because the majority of posters are liberal does not mean that conservative voices should not be heard. That said, when staff cross the line I think you need to be willing to take action to make sure that the BBO brand image is not damaged. Where to draw that line, and whether to use the same line for Yellows as for normal users, is a matter of management strategy. You have to decide now which side of the line Chas_P falls and what the reaction is for BBF.