The first pass by West followed a long hesitation - East called me to the table, explained that there had been a hesitation from her partner, and asked what her options were. I told her that if she had a bid that she would have made had her partner seamlessly passed, then she could make it. She chose to bid 4H - much to my surprise. E/W played to contract in 5H and made 11 tricks. At the end of the hand I told the table that I would be adjusting the score back to 3S making 8 tricks, which ended up giving E/W a bottom board as most N/S's in the room were in 4S making 8 tricks. North initially passed her partner's 3S bid and I felt that the auction would have finished there. I discussed the board and bidding with 2 other senior players after the completion of play and they felt that, given the hesitation, they would not have bid had they been East.
Would be happy to hear your opinions. All players were a reasonable standard.