[alibodin]

Hi,

I receive emails from BBO which is fine, however they address me as

Dear password,

Using my real password, a bit strange I think.

Alistair

[diana_eva]

alibodin, on 2025-October-30, 03:27, said:

Hi,

I receive emails from BBO which is fine, however they address me as

Dear password,

Using my real password, a bit strange I think.

Alistair

Hi Alistair. Thanks for letting us know.

What happened is that one of our recent email campaigns accidentally included some very old or inactive usernames. It looks like you have an old BBO account whose username matches what you now use as a password elsewhere, which made it look odd.

We’ve checked and the settings have been fixed so it won’t happen again.

Thanks again for spotting this - it helped us catch and fix the error in our campaign settings.

[alibodin]

diana_eva, on 2025-October-30, 04:27, said:

Hi Alistair. Thanks for letting us know.

What happened is that one of our recent email campaigns accidentally included some very old or inactive usernames. It looks like you have an old BBO account whose username matches what you now use as a password elsewhere, which made it look odd.

We’ve checked and the settings have been fixed so it won’t happen again.

Thanks again for spotting this - it helped us catch and fix the error in our campaign settings.

Thanks, most recent email had my username as expected,

Alistair